Frequently Asked Questions

Search, jump, and copy links to share exact answers with your team.

Search FAQs

Tip: use / to focus search Showing 0 of 0

How fast do I get course access? #
Access & onboarding

Immediately after payment. You’ll see the course in your dashboard and receive a confirmation email with login instructions.

If you don’t see access within 2 minutes, check spam/junk folders or contact support at [email protected].
What is your refund policy? #
Payments & refunds

We offer a 7-day money-back guarantee if you have not completed more than 20% of the course content. If you qualify, refunds are processed back to the original payment method.

Typical timeline

1–3 business days to approve, then 3–10 days depending on your bank/card provider.

How to request

Use the support form on this page or email [email protected].
Does this work in my country? #
Availability

Yes. Content is in English and designed for international learners across time zones. Lessons are on-demand, and practice materials work anywhere you have an internet connection.

If a payment is declined due to regional restrictions, contact billing and we’ll suggest an alternative method.
How many hours per week should I study? #
Study strategy

Most learners benefit from 5–8 hours/week. If you’re close to your exam date, aim for shorter daily sessions instead of weekend marathons to keep recall strong.

Light plan

3–4h/week: review + 1 mock quiz.

Standard plan

5–8h/week: lessons + drills + recap.

Intensive plan

10–12h/week: targeted weaknesses + 2 mocks.
Can I use the course on mobile and tablet? #
Devices

Yes. The platform is responsive and works on modern mobile/tablet browsers. For best results, keep your browser updated and use Wi‑Fi for video playback.
Do you provide a completion certificate? #
Certification

Yes. When you reach 100% progress, you can download a PDF certificate from your dashboard. If you need your name adjusted, contact support with your order email.

Still stuck?

Send a message and we’ll reply by email. Typical response time: 00:00

Back to home